Returns & Refund Policy

Effective date: 21 August 2026

This Returns & Refund Policy explains when you can cancel an order, return or replace a product, and how refunds are processed at Rudraksha Kavach (rudrakshakavach.com). The store is owned and operated by SnazzyWorks, a sole proprietorship registered in India ("we", "us", "our").

We sell physical spiritual products only — Rudraksha beads, rudraksha, tulsi and karungali malas, spiritual jewellery, natural-stone bracelets and gemstones. Material, origin and certificate information is stated on the relevant product page, so please read this policy carefully before placing an order. This policy is published in line with the Consumer Protection (E-Commerce) Rules, 2020.

Prices, GST and Tax Invoice

Product prices shown on the website are inclusive of applicable GST. Pure Rudraksha seeds and thread-only Rudraksha malas sold as puja samagri are treated as nil-rated under the applicable exemption; jewellery, mixed-material products, gemstones and other items use their product-specific classification and rate. A tax invoice is issued for every order. An eligible seller-fault refund is calculated on the amount actually paid for the affected item and the associated charges described below.

Order Cancellations

You can cancel an order within 6 hours of placing it, provided energization or preparation has not yet begun and it has not yet been dispatched. To cancel, email us with your Order ID (see "How to Contact Us" below) within this window, and we will refund the full amount to your original payment method.

Once energization or preparation of a custom item has begun, or the order has been dispatched, it can no longer be cancelled. After that point, you may instead use the return process below if the item is eligible.

7-Day Return & Replacement Window (Terms & Conditions Apply)

We accept returns and replacements only where there is a genuine problem with the product — that is, it arrived damaged or broken, is the wrong item, is not as described, or is not genuine.

We are unable to accept returns for change of mind — for example, if you simply no longer want the item, do not like its colour, shape or size (these are natural variations, see below), or ordered it by mistake. A 7-day window is offered so you can check an eligible item, not as a no-questions-asked or trial period.

To raise an eligible return or replacement, contact us within 7 days of delivery. For visible transit damage, a missing item or a wrong item, please contact us as soon as reasonably possible, preferably within 24 hours, and share the evidence described below. To be accepted, the product must also meet all of the following conditions, except where the condition itself was caused by the reported defect or delivery problem:

• It is in its original, unused and unworn condition.
• All original packaging, the tax invoice and any Certificate of Authenticity supplied with the item are returned intact.
• Any tamper-proof seal is unbroken. If a gemstone or Rudraksha was shipped in a sealed pack, breaking the seal makes the item ineligible for return.

Where your return is eligible and you would prefer an exchange, we will arrange a replacement of the same or an agreed alternative product, subject to availability.

Damaged, Missing or Wrong Items — Evidence

We pack every order carefully. In the rare event that a product arrives damaged, broken, incomplete, or is not the item you ordered, a clear unboxing video is the quickest way to help us verify the courier package and item:

• The video must be a single, unedited, continuous shot, starting from the sealed courier package showing the shipping label and continuing without cuts until the defect or incorrect item is clearly visible.
• Please send it within 24 hours of delivery where reasonably possible (see "How to Contact Us").

If no video is available, we will consider other reasonable evidence, such as photographs of the package, label and item, courier records and the returned product. The absence of a video does not waive a statutory remedy for a product that is damaged, missing, wrong, counterfeit or not as described.

Items with Restricted Change-of-Mind Returns

For reasons of hygiene, authenticity, and the nature of the products, the following are not eligible for a change-of-mind return. This restriction does not remove a remedy where an item arrives damaged, incomplete or wrong, is counterfeit, or is not as described:

• Energized (Abhimantrit / Prana Pratishta) products — items prepared or sanctified specifically for a customer cannot be returned for change of mind once that service has been carried out.
• Personalized or custom-made items — for example, custom gold/silver capping or custom-strung malas made to your specification.
• Natural variations are not defects. Rudraksha beads and gemstones are natural products. Minor differences in colour, texture, shape, size, and the depth of Mukhi (face) lines are normal characteristics of natural items and do not qualify as defects.

Refund Amount and Return Shipping

For an eligible damaged, defective, missing, wrong, counterfeit or not-as-described item:

• we do not deduct a restocking fee, payment-gateway fee or original shipping charge from the eligible refund;
• we arrange the return or reimburse a reasonable pre-approved tracked return-shipping cost; and
• the refund or replacement covers the affected product and the charges attributable to our error.

This launch does not offer discretionary change-of-mind returns. If we agree to one as a customer-service exception, we will state any exact deduction and return-shipping responsibility in writing before you send the item; no vague or retrospective percentage applies.

How to Return an Item

1. Raise a request. Email us with your Order ID, reason and available evidence within the applicable window. See "How to Contact Us" below.
2. Approval. Our team will review your request. Once approved, we will share the return shipping address and instructions.
3. Inspection. When we receive the item, our quality team inspects the product, its certificate, and its packaging against the eligibility conditions above.
4. Refund. If the return passes inspection, your refund is approved and processed.

Refunds — Method and Timeline

Approved refunds are processed within 7–10 business days. Refunds are issued to your original payment method through Razorpay — to the UPI ID, card, bank account or wallet used at checkout — or, if you prefer, as store credit for faster resolution.

Once we initiate a refund, the time it takes to reflect in your account depends on your bank or payment provider.

Cash on Delivery (COD). COD is available within India subject to the value limit displayed at checkout, with no COD convenience fee at launch. If a COD order is refused or returned because the customer supplied an incorrect address or was unavailable, we may require the actual re-dispatch cost before sending it again. Where a return or refund is due to our error, the reasonable return cost is borne by us. Because no online payment was made at checkout, an eligible COD refund is paid to a verified bank account or, if you choose, as store credit.

Assessment and Escalation

We may decline a return or refund where the evidence and inspected item do not meet this policy, and we will explain the reason. Our inspection is part of the evidence; it does not limit your statutory rights under the Consumer Protection Act, 2019 or your right to escalate the matter to our Grievance Officer or an appropriate consumer forum.

How to Raise a Grievance

If you have a complaint about an order, a refund, or this policy, you can reach our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023:

• Grievance Officer: Rohan
• Email: [email protected]
• GSTIN: 27HXGPD1259E1ZL
• Registered office: SnazzyWorks, Survey No. 242/1&2/38, Ground Floor, Dsk No. 2E, D. P. Road, Baner, Pune – 411045, Maharashtra, India.

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt.

How to Contact Us

For returns, refunds, cancellations, or any questions about this policy:

• Email: [email protected]
• WhatsApp: +91 83903 38556
• Registered office: SnazzyWorks, Survey No. 242/1&2/38, Ground Floor, Dsk No. 2E, D. P. Road, Baner, Pune – 411045, Maharashtra, India.

Please quote your Order ID in all communication so we can help you faster.

Governing Law

This policy is governed by the laws of India. Courts at Pune, Maharashtra have jurisdiction, subject to any non-waivable right to approach a consumer commission or other competent forum under applicable law.