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Certified Himalayan rudraksha · ships across India

Shipping & Delivery

Last updated: 21 Aug 2026

Effective date: 21 August 2026

At Rudraksha Kavach, we take care that your Rudraksha beads, malas and spiritual jewellery reach you safely, securely packed, and within a clear, honest timeline. This page explains how we process, pack, ship and deliver your order, in line with the Consumer Protection (E-Commerce) Rules, 2020.

This page covers physical products only. Rudraksha Kavach is an online store for Rudraksha beads, malas and spiritual jewellery with product-specific material, source and certificate information; we do not sell consultations or reports of any kind.

Who you are buying from

Rudraksha Kavach (https://rudrakshakavach.com) is owned and operated by SnazzyWorks, a sole proprietorship registered in India, with its registered office at:

Survey No. 242/1&2/38, Ground Floor, Dsk No. 2E, D. P. Road, Baner, Pune – 411045, Maharashtra, India.

GSTIN: 27HXGPD1259E1ZL

Where we ship

  • Within India: We ship across India through third-party courier partners, subject to serviceable PIN codes.
  • Outside India: International checkout is not offered at launch. We will update this policy before enabling another destination.

If your pin code is not currently serviceable by our courier partners, we will contact you to arrange an alternative or to issue a refund.

Order processing and dispatch

Once your payment is confirmed, we prepare your order with care — verifying the item, checking the Certificate of Authenticity where applicable, and packing it securely.

  • Standard items (loose Rudraksha beads, malas, bracelets, gemstones and spiritual jewellery) are typically processed and dispatched within 2 to 3 business days.
  • Energized (Abhimantrit / Prana Pratishta), personalized or custom-made orders require additional preparation. Please allow about 3 to 5 business days of preparation time, in addition to standard processing, before such an order is dispatched.
  • Combined orders are shipped together once every item in the order is ready. If you need part of an order sooner, contact us before dispatch and we will try to help (additional shipping charges may apply for split shipments).

Business days are Monday to Saturday, excluding public holidays. Orders are not processed or dispatched on Sundays and gazetted holidays.

Estimated delivery timelines

Delivery dates are estimates provided by our courier partners and are counted from the date of dispatch (not the date of order). While we work hard to meet them, they are not guaranteed.

  • Within India: 3–7 business days after dispatch.

Shipping charges

The exact shipping charge applicable to your order, if any, is shown clearly at checkout before you pay.

  • Within India: Shipping is free for orders above ₹500. For orders of ₹500 or below, a flat shipping fee of ₹100 applies.
  • Cash on Delivery (COD): COD is available within India, subject to the maximum order value displayed at checkout. No COD convenience fee applies at launch. If a COD order is refused or returned undelivered, the return-shipping cost may be recovered before any refund of other amounts paid.

Couriers and order tracking

We dispatch orders through established third-party courier partners with end-to-end tracking.

When your order is dispatched, we send the tracking number and courier details using the available order contact channel. If you created an account, you can also view your order history there; guest checkout does not require an account.

Packaging and safety

Every order is packed to protect the item and any Certificate of Authenticity included for that SKU:

  • Any included Certificate of Authenticity and tamper-proof seals are kept intact inside the package.
  • Beads, malas and gemstones are cushioned to guard against transit damage.
  • For higher-value items, the courier may require a signature or an OTP (one-time password) at delivery as proof of delivery.

If the outer packaging arrives tampered with or visibly damaged, please do not accept the delivery where safe and practical. If you have already accepted it, a single, unedited unboxing video from the courier label through to the issue is the most useful evidence and should be shared within 24 hours where reasonably possible. We also consider other reasonable evidence; lack of a video does not waive a statutory remedy.

Delays, failed delivery and return-to-origin

  • Delivery attempts: Our courier partners will normally attempt delivery up to three times.
  • Accurate address matters: Please enter your complete and correct delivery address, pin code and a reachable phone number at checkout. Incorrect or incomplete details are the most common cause of failed delivery.
  • Return to origin (RTO): If a parcel comes back to us because the address was incorrect or incomplete, the recipient was unavailable, or delivery was refused, you will be liable for the additional cost of re-dispatching the order.
  • Lost in transit: In the rare event a courier loses a parcel, we will raise an investigation with the courier. This may take 7–10 business days or longer. Once a loss is confirmed, we will ship a replacement or issue a full refund.

Circumstances beyond our control

Rudraksha Kavach is not liable for delivery delays caused by events outside our reasonable control — including natural disasters, strikes, transport disruptions, government restrictions or customs hold-ups. Where such an event affects your order, we will keep you informed and help however we can.

Taxes and your tax invoice

Prices on the website are inclusive of applicable GST. Pure Rudraksha seeds and thread-only Rudraksha malas sold as puja samagri use the applicable nil-rate exemption; mixed-material articles, jewellery and natural stones use their product-specific classification and rate. A tax invoice is issued for every order.

Returns, replacements and cancellations

This page covers shipping and delivery. For our full returns, replacement and cancellation terms — including the 7-day product-issue window, evidence and refund processing — please see our Returns & Refund policy. In brief:

  • You may request a return or replacement within 7 days of delivery (terms apply), where there is a genuine product issue — the item arrived damaged or broken, is the wrong item, is not as described, or is not genuine — and the item is original and unused with its Certificate of Authenticity and any tamper-proof seals intact. Returns are not available for change of mind, or dislike of the natural colour, shape or size of a bead.
  • Most orders can be cancelled within 6 hours of placement, before dispatch.
  • Energized and custom/personalized orders may be cancelled within 6 hours of placement and only before energization or preparation has begun or the order is dispatched. Once energization or preparation has begun, or the order has been dispatched, it can no longer be cancelled. These items are not returnable for change of mind; remedies remain available if an item arrives damaged or wrong, is counterfeit, or is not as described. As Rudraksha beads are natural products, slight variations in size, shape, colour and surface markings are normal and are not defects.
  • Approved refunds are processed within 7–10 business days to your original payment method or as store credit.

Need help with a shipment?

For any shipping or delivery query, please reach us at:

Grievance Officer (as required under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023): Rohan, [email protected]. We acknowledge complaints within 48 hours and aim to resolve them within one month.

Governing law

This Shipping & Delivery policy is governed by the laws of India. Courts at Pune, Maharashtra have jurisdiction, subject to any non-waivable right to approach a consumer commission or other competent forum under applicable law.